Yous take important things to do in your AOL account, and then let's get you dorsum in! If you're having issues signing into your account, review the info in the guide below to fix things like account locks, countersign issues, and other access issues.

Account and countersign bug

Yous forgot your username or password

• Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.
• If you lot know your username but need to reset your password, make sure yous create a strong password after y'all're back in your account.
• If your browser remembers passwords, you lot can check your autofill settings to find your password.

You get an "Invalid Password" error

This error bulletin ways that the username and countersign combination y'all entered doesn't friction match what we have on record. Consider the following:

• Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing.
• Update your browser autofill settings - If your browser remembers passwords, you may demand to update your autofill settings after irresolute your password.
• Try another web browser - If you can admission your account in another browser, the problem isn't with your business relationship; you'll demand to set the issue in your preferred browser.
• Someone changed your password - An unauthorized party could have broken in and inverse your countersign. Utilize the Sign-in Helper to get back into your account and change your password. So, review your account settings to undo changes you lot didn't make and secure your account.

Other sign-in issues

You get a "First time signing in here?" message

If y'all sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter a verification code (sent to your recovery mobile phone or electronic mail accost) to verify that it's really you. If the recovery options displayed for your account are out-of-date, become to the "Still can't get signed in?" section of this help article for more than info.

Two-stride verification is enabled just you're non asked to verify your identity

You lot'll be sent a verification code the commencement time yous sign in from a device, browser, or location you haven't used before. After successful verification, yous may not exist prompted to enter a verification code again when y'all sign in using the same device, browser, or location. Go to your Contempo activeness page to deauthorize a device, browser, or location.

Your sign-in screen loops or reloads

If you lot're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," y'all'll need to reset the "sign-in" cookie.

1. Later entering your username on the sign-in page, click Non you lot?
2. Enter your username and countersign.
3. Click Sign in.

If that doesn't fix the trouble, try these steps and attempt to sign in after each i:

ane. Clear your browser's cookies.
2. Quit and so restart your browser.
three. Use a dissimilar supported spider web browser.
4. Endeavor logging into a dissimilar sign-in page, like our chief login page or the AOL Mail sign-in page.

Tip icon. Still can't get signed in? If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you won't exist able to regain access to your account again. You're always welcome to sign up for a new business relationship, but just make sure to go on your new account'southward recovery info up-to-appointment.